SHOPPING CENTER DIGITAL SYSTEM

Department Store & Shopping Mall
Informatization & Digitalization System

An online-offline integrated operating architecture — a digital solution covering the full business chain of leasing & investment attraction planning, operations management, marketing & promotion, financial settlement, POS checkout, and CRM membership

15+Core Business Modules
100%Full-Process Digitalization
6+POS Checkout Scenarios Supported
Omni-channelOnline-Offline Integration
Department Store & Shopping Mall Digital System
Blueprint

Overall Digital Construction Blueprint

Internet cloud system architecture with online-offline integrated operations, driven by three layers: Business Mid-Platform + Data Mid-Platform + Technology Mid-Platform

Construction Blueprint
🏢

Shopping Mall Management

Leasing & investment attraction planning, contract management, operations management, property management services, equipment & energy consumption — digital control across the entire business process

🛒

Retail ERP

Full lifecycle management of self-operated merchandise, with fine-grained control over procurement, inventory, sales, and stocktaking

💰

Financial Settlement

Multi-mode settlement for joint operation / leasing / self-operated models, with automated reconciliation, invoicing, and voucher generation — integrated business, finance, and tax

👥

CRM Membership Marketing

Omni-channel member management, card & coupon marketing, points & stored value, customer profiling, automated marketing

📱

Front-end Business Applications

POS Checkout, B2C Mall, Micro-Member, WeCom Platform, Merchant Service Portal — multi-terminal collaboration covering every touchpoint

☁

IaaS Infrastructure

ECS, SLB, RDS, OSS, Redis, CDN, Cloud Monitor, Cloud Shield — a stable and reliable cloud foundation

📊

Data Mid-Platform

Data planning, data synchronization, data development, model building, monitoring & alerts, metric standards — data-driven decision making

Investment Management

Leasing & Investment Attraction Planning Management

Fully digital management of the entire leasing & investment attraction process, traceable end-to-end from planning to signing

Leasing & Investment Attraction Management

End-to-End Closed Loop for Leasing & Investment Attraction

1

Leasing Planning

Plan decomposition, unit placement planning, standards management

2

Leasing Negotiation

Mini-program registration, mobile negotiation, history records

3

Letter of Intent Signing

Intent deposit collection, deposit refund, conversion to security deposit

4

Contract Signing

E-signature & seal, workflow approval, contract traceability

5

Financial Settlement

Automated settlement, online payment, expense details

Digital Contract Management

  • Standardized contract templates with differentiated configuration, simplifying front-end work
  • Online submission of contract approvals, with flexible approval matrix configuration
  • E-signature system integration, completing the signing loop online
  • Version-by-version contract traceability and flexible renewal management
  • Contract expiration alerts with proactive push task configuration
  • Online collection and review of qualifications & licenses

Visualized Leasing View

The leasing view displays leasing status and unit details across different organizations and floors, with 2D/3D toggle display.

Contract warning statuses are color-coded: expiring in one month, three months, half a year, or expired — clear at a glance.

Leasing Asset Visualization Business Format Planning Visualization Brand Placement Visualization Sales Heatmap Foot Traffic Heatmap Rent-to-Sales Ratio Alert Energy Consumption Alert
Operations

Operations Management

Spanning every on-site business, digitizing the full journey from move-in to move-out, with real-time control of operations data

Operations Management
🚪

Move-In Management

Unit handover, renovation application, renovation acceptance, opening promotions — customizable move-in workflow with cross-department collaboration

🚶

Move-Out & Unit Return

Pre-handover item settlement, automated expense clearing, recovery item confirmation — a standardized move-out process

🔍

Floor Patrol Management

Initiate patrol tasks from phone/tablet, instant collaboration on issues found, merchant rectification tracking, data-backed performance evaluation

📊

Data Analysis & Alerts

Sales analysis, sales-per-sqm analysis, foot traffic analysis, expense analysis, anomaly alerts — real-time data visibility

💳

Non-Centralized Sales Data Collection

Merchants self-enter supplementary sales data via mobile, supporting QR code payment (merchant-presented / customer-presented), integrated with member points, coupons, and stored-value benefits.

🔧

Equipment & Energy Management

Card-style equipment management with operation/maintenance/repair records, automatic meter reading, and automated energy cost settlement.

🛠

Service & Repair Requests

Clearly priced service items, mobile appointment booking, internal work-order dispatch, and closed-loop follow-up inspection.

Operations Data Monitoring System

Planning Analysis Sales Analysis Promotion Analysis Sales-per-sqm Analysis POS Checkout Analysis Foot Traffic Analysis Expense Analysis Sales Anomaly Analysis Contract Alert Analysis License Alert Analysis Leasing Progress Analysis
Marketing

Marketing Management

Forecasting before, tracking during, analysis after — closed-loop marketing & promotion management across the full process

Dept. Store & Mall Marketing & Promotion Support

  • Pre-event forecasting — combined with promotion planning logic, the system runs trial calculations internally to safeguard enterprise profits
  • In-event tracking — real-time follow-up on sales data and target attainment, with automatic alerts on threshold anomalies
  • Post-event analysis — automated loss-sharing calculation, with data flowing automatically into loss-bearing / expense documents
  • Promotion types — gift promotions, spend-and-save, price promotions, membership marketing, online marketing
  • Scenario coverage — multiple online and offline scenarios for department stores / shopping malls, integrated Dept. Store & Mall marketing

Full-Process Closed-Loop Management

Comprehensive control over promotion periods, campaign standards, promotion types, loss bearing, target customer segments, and promotion orientation. Trial-calculation data is auto-populated, simplifying staff work and keeping the marketing & promotion process efficient and controllable.

Automated loss sharing is configured per marketing campaign, booked as losses or expenses into the corresponding workflow documents, with no manual intervention needed.

Gift Promotion Spend & Save Price Promotion Membership Marketing Online Marketing Loss Sharing
📈

Boost Foot Traffic

Clear promotion orientation, online-offline traffic synergy, multi-touchpoint reach via official account marketing, e-posters, and Moments ads

💰

Boost Basket Size / Sales

Multiple promotion formats such as spend-and-save/gift, flash sales & group buys, and value pre-sales to stimulate demand and lift average basket size

⭐

Enhance Brand Image

PLUS paid membership, brand collaborations, and livestream interactions to continuously build brand loyalty and customer stickiness

Finance

Finance Digitalization

Financial management runs through every aspect of commercial management; digitalization improves efficiency and data accuracy

Finance Digitalization
📝

Fine-Grained Expense Management

Three modes — joint operation / leasing / self-operated — supporting fixed amount, area-based, and commission-rate settlement. Flexible settlement cycles: daily, weekly, monthly, bi-monthly, quarterly, yearly, or custom.

Unit × Merchandise × Commission Rate × Settlement Method × Settlement Cycle × Settlement Control
💱

Automated Settlement Workflow

Supplier online reconciliation & confirmation → invoice entry → financial review → payment cycle control → automated bill-selection settlement, a fully online closed loop.

Multiple credit-term modes · Online reconciliation · Online settlement · Online invoicing
🧾

Promotion Finance Support

Automatic application and restoration of promotional commission rates, promotional floor-guarantee mechanism, automated loss-sharing calculation. A full-chain financial rule engine for before / during / after promotions.

Promotional commission rate · Promotion floor guarantee · Loss sharing · Automatic rollback
📊

Business-Finance Integration

Automatic generation of accounting vouchers, integration with mainstream financial software (Kingdee, Yonyou, SAP, Inspur), automated document verification and accounting processing.

Account setup · Document accounting · Voucher generation · Financial software integration

Full-Scenario Finance Coverage

  • Letter of intent: intent deposit collection and management
  • Contract signing: security deposit, rent, property management fees
  • Merchant move-in: renovation deposit, utility meter deposit, POS security deposit
  • Daily operation: multiple-revenue / advertising fees, venue fees, energy fees, management fees
  • Marketing campaigns: marketing cost sharing, sales rebates, commission rate adjustments
  • Move-out & unit return: security deposit refunds, deposit settlement, multiple settlement zones

Fully Digital E-Invoices: Business-Finance-Tax Integration

Fully digital electronic invoices carry the same legal validity as paper invoices. Invoice data originates from ERP business documents, eliminating errors at the source and reducing rejection rates.

Every digital e-invoice is linked to financial vouchers, contracts, customers, and projects. Full handling of invoice recognition, verification, duplicate checking, tax calculation, and credit selection — with one-click archiving.

Document-to-Document Matching Invoice-to-Document Matching Invoice-to-Payment Matching One-Click Archiving Centralized Control
POS System

Store POS Checkout System

One-stop ownership that meets every store need — a single system supporting retail, F&B, apparel, mother & baby, and lifestyle services

🖥

Keyboard POS

Customizable keyboard shortcuts, mouse-free operation, simple and easy to use — ideal for high-frequency POS checkout

📱

Touchscreen POS

Customizable screen layout and color scheme, multi-screen apps, smart dual-screen customer information touchpoints

⚖

PC POS Scale

Integrated weighing and checkout, boosting fresh-food checkout efficiency and reducing queue times

🤖

Self-Checkout

Enhanced service experience, lower store labor costs, eased queue congestion

Diverse POS Checkout Scenarios

  • Attended fixed checkout — traditional cash counters with standard POS devices
  • Unattended checkout — self-checkout kiosks for customer self-settlement
  • Attended mobile checkout — handheld mobile POS devices for off-site pop-up stalls
  • Centralized cashier desk — SKU / category management with in-counter checkout
  • Brand self-checkout — brands' own POS systems with unified terminal integration

Mobile POS Checkout CloudMPOS

A mobile handheld POS checkout built on integrated Android devices, with multiple mobile payment options integrated. Ideal for temporary off-site stalls, specialty stores, and rapid checkout capacity expansion during traffic spikes in shopping malls.

Aggregated payment with automatic reconciliation: multi-platform, multi-channel payment integration, encrypted data with risk control, one-click statement download and automatic reconciliation.

Alipay WeChat Pay UnionPay Member Card Stored-Value Card Coupon
CRM Membership

CRM Membership Marketing System

Connecting every member touchpoint, building an online-offline integrated membership system that links marketing, POS checkout, and store management

Omni-Channel Member Acquisition

  • Offline service desk registration (mobile / QR code / WiFi Portal)
  • Mobile number registration at POS checkout counters
  • Membership through shopping on any platform (WeChat mini-program / self-checkout / mobile payment)
  • High-frequency service scenarios such as parking and facial recognition
  • Customer referrals, employee referrals, brand sales-guide referrals
Awareness Attraction Experience Conversion Repurchase / Exposure

Scenario-Based Customer Asset Monetization

From outside the mall to entering, browsing, purchasing, and leaving, every scenario has marketing touchpoints: refer-a-friend rewards, official account marketing, e-posters, coupon marketing, 3D map navigation, points-on-payment, and frictionless payment.

Breaking physical space constraints, the B2B2C online mall integrates internal multi-format merchants and external cross-industry partners, achieving six integrations: pricing / marketing / membership / merchandise / payment / order.

PLUS Paid Membership Online Top-Up Micro-Member Online Mall Livestreaming
👥

General Members → High-Value Members

Foot traffic → conversion rate → basket size → membership system → repurchase rate: a five-step conversion path that forms data assets and monetizes them continuously

🎫

Coupon Management

Coupons can be issued both online and offline to continuously drive member engagement — instant payment discounts, coupon payment, points payment

💳

Stored Value & Points

Online top-up supported, with offline spending via mobile number / member code. Unified online-offline membership, transitioning from physical to virtual cards

Architecture

Technical Architecture

Business Mid-Platform services + Data Mid-Platform + IaaS Technology Mid-Platform — a distributed cloud architecture supporting every business scenario

Technical Architecture
Frontend Application Layer
POS Checkout
B2C Mall
Micro-Member
WeCom Platform
Merchant Service Portal
Mobile Approval
Mobile Operations
Mobile Reports
⬇
Business Mid-Platform Service Layer
Omni-Channel Membership
Card & Coupon Marketing
Points & Stored Value
Customer Precision Marketing
Customer Profiling
Automated Marketing
Leasing & Investment Attraction Management
Operations Management
Financial Management
Property Management Services
Sales Support
⬇
System Platform Layer
Document Platform
Reporting Platform
Form Platform
Workflow Platform
SMS Platform
Task Platform
Transfer Platform
Private Domain Platform
⬇
IaaS Technology Mid-Platform Layer
Distributed Application Services
Distributed Database RDS
Distributed Messaging MQ
Global Transaction Service GTS
Cloud Service Bus CSB
Real-Time Monitoring ARMS
ECS
SLB
OSS
Redis
CDN
Cloud Monitor
Cloud Shield
System Architecture

System Architecture Diagram

Centered on the LinkFern Mid-Platform system — a three-tier architecture of frontend + mid-platform + backend, with omni-channel data interconnection

Frontend (Private Domain + Public Domain)
POS Checkout System
B2C Mall
Micro-Member
WeCom Platform
Merchant Service Portal Mini-Program
Mobile Approval
Mobile Operations
Mobile Reports
⬇
Mid-Platform (LinkFern Core)
Omni-Channel Member Management
Card & Coupon Marketing
Points & Stored Value
Customer Profiling
Precision Marketing
Automated Marketing
Leasing & Investment Attraction Management
Operations Management
Daily Operations
Property Management Services
Financial Management
Sales Support
Unit Finder
⬇
Backend (Headquarters Management)
Retail ERP
SCM Supply Chain
OA Office
Financial System
CRM System
HR System
Data Mid-Platform
Interface Platform
⬇
Infrastructure Layer
Distributed Application Services
Distributed Database
Message Queue
Global Transaction
Cloud Service Bus
Real-Time Monitoring
CDN Acceleration
Security Protection
📱

Full Mobile Coverage

Five major mobile apps — business approval, supply chain management, property management, smart store, data center — with WeChat mini-program integration

🔄

Omni-Channel Data Interconnection

Real-time online-offline data synchronization, with unified control over sales, merchandise, warehousing, logistics, stores, membership, and anomaly data

🔒

Security & Compliance

Cloud Shield protection, real-time alerts from Cloud Monitor, encrypted data storage — meeting enterprise-grade security and compliance requirements

Retail Management

Self-Operated Retail Digitalization

Contract-oriented fine-grained management: multiple operating modes, fine-grained merchandise management, fine-grained inventory management, fine-grained financial management

🏢

Headquarters Management

Unified management of system administration, merchandise center, marketing center, membership center, finance center, and reporting center

📦

Procurement Center

Supplier management, contract management, procurement management, returns management, centralized purchasing

📊

Inventory Center

Inventory management, stocktaking, stock transfers, inventory reports, chain distribution, smart replenishment

🎯

Marketing Center

Special pricing, flash sales, group buys, spend-and-save, spend-and-gift, tiered discounts, bulk, bundle, and combo promotions

💰

Finance Center

Purchase / consignment settlement, receipts & payments, supplier reconciliation, invoice management, financial accounting, reports & vouchers

👥

Membership Center

Member management, points & stored value, points rules, coupon management, member spending analysis

🍎

Fresh Food Management

Fresh-cut management, clearance-item management, fresh-food shrinkage management — fine-grained fresh-food operations

Success Cases

Typical Customer Cases

Proven digital practices across multiple industries, covering Department Store & Shopping Mall, retail chains, agricultural product markets, and cultural tourism destinations

Customer Cases

Sunshine Wholesale Mart

Sunshine Supermarket, Malaysia · Wholly-owned subsidiary of Ruihua Group

Operates 6 large Department Store & Shopping Mall centers in Penang, Malaysia and 30 chain convenience stores, with annual sales of 2 billion. Business model: Department Store & Shopping Mall + chain convenience stores.

Systems deployed: Integrated B2B2C platform system, RIBS Chain Retail ERP, POS Checkout system, B2B store ordering platform, B2B operations management platform, online-offline integration platform.

Dept. Store & Mall Integration Multi-Format Standardized Management Ultimate Service

Zhangjiagang No.1 People's Store

Fine-grained management · Standardized management · Dept. Store & Mall integration

A unified digital management platform enables comprehensive control over the resources and business processes of the Dept. Store & Mall format. At the standardized business level, it builds an all-around digital management system covering leasing & investment attraction, contracts, operations, property management, and finance.

Key outcomes: Automated calculation of campaign logic and cost sharing, full lifecycle management of self-operated SKUs, real-time operational data with effective analytical models, providing comprehensive data support for decision-making.

Fine-Grained Control Data Analysis System Upgrade Business Management

Zhejiang Xinnongdu

Agricultural product eco-trading platform · National-level leading agricultural enterprise

Five large modern agricultural wholesale markets covering 1,600 mu, with annual transaction volume exceeding RMB 44 billion. Deploys an integrated digital business system, property management system, data operations monitoring mid-platform, and CRM membership one-card.

BI Visualization Property Management Oversight One-Card

China Dinosaur Park

National 5A-level tourist attraction · 200+ stores

A multi-format integrated system spanning the dinosaur IP industry chain, culture, F&B, hotels, and apparel, seamlessly integrated with Yonyou NC to achieve three-tier management control.

Cross-Format Omni-Channel Marketing Mobile POS Checkout

Zhuhai More Department Store

High-end shopping center · 60+ world-renowned brands

One of Zhuhai's most popular shopping centers, combining department store, dining, and entertainment, with 60+ brands including LV, Hermes, and Prada across 26,000 sqm.

RIBS System Leasing Management APOS Checkout CRM Membership SCM Supply Chain
Service

Project Implementation & Service Assurance

A professional delivery team with a comprehensive after-sales service system, having served 50+ medium and large enterprises and 8,000+ chain stores

📋

Requirements Research

In-depth research into business scenarios, producing detailed requirement documents and system design proposals to ensure solutions fit real business needs

⚙

System Development & Integration

Agile development with modular delivery. Seamless integration with mainstream financial software such as Kingdee, Yonyou, SAP, and Inspur

🚀

Go-Live Deployment & Training

A rigorous go-live deployment process with comprehensive user training and management guidance, ensuring smooth launch and operation

🛡

O&M Assurance

24/7 operations monitoring, fast-response technical support, regular system inspections and performance optimization

📈

Continuous Iteration

Continuous feature optimization based on operational data feedback, with regular version upgrades to keep the system competitive

🤝

Consulting & Adoption

Business process reengineering consulting and management process standardization guidance, helping enterprises achieve their Digital Transformation strategy

50+Medium & Large Enterprise Clients
8,000+Chain Stores
5,000+POS Checkout Terminals
60+Professional Technical Team

LinkFern Intelligent Tech Co.,Ltd.

A comprehensive B2B2C new retail data services solution provider

Learn more: www.linkfern.com

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